Unwanted Goods – Hardware
Unwanted Hardware can be returned to us for a full refund within 14 days of delivery or purchase instore, as long as, the product is in its original unopened packaging. For goods bought online we will accept returns that have been opened as long as they are unused, and all the packaging and accessories are returned. For goods bought instore you must provide your proof of purchase. Without this we will be unable to assist you. Goods purchased online must be sent back at your own expense. Please contact us via the website so that we may authorised the return.
E-Liquid & Drip Tips
We are unable to accept the return of e-liquids or drip tips that have been opened or used in anyway on the grounds of health & safety as well as for hygiene reasons.
Disposable Devices
We will no longer cover by any warranty for the following reasons:
Disposable devices are a consumable, oral products therefore for purposes of hygiene we cannot accept them back in returns for inspection.
Claims for dead on arrival or lack of taste cannot be validated by ourselves due to the hygiene reasons mentioned above and will no longer be covered by any warranty.
All Puff Counts are a guide from the manufacturer.
Goods – Hardware
All Mods come with a 60 day guarantee. We don’t cover faults caused by incorrect assembly, neglect, misuse or wear & tear. If a product has been damaged by the customer, we reserve the right to refuse a refund or claim.
If your Mod becomes faulty with 60 days of purchase or delivery, then please contact via the website. Please provide us with your name, postcode and order number together with details of the problem. We may telephone you to do some trouble shooting. If we cannot help you remotely, we will authorise your mod for a return. You must return it in its original packaging, for a full inspection and testing of the product. Once tested, if the product is deemed to be defective, we will contact you either regarding replacement or refund.
Atomizer Returns
Atomizers (coils) are a working part of your device and have a limited life span. We will accept dead on arrival returns if reported with 48hrs of sale or delivery. Please note you should soak a new coil for at least 15mins before vaping.
Damaged Products – Hardware
If you unpack a product and find it damaged, please contact us immediately or at least within 48 hours of sale or delivery.
We will be unable to consider your claim outside the 48 hour, timescale.